Shipping

Last updated: July 27, 2026

Where it ships from

Right now, your cushion ships directly from our manufacturing partner in China. We are a new brand and our first US warehouse stock is not on the shelf yet.

We would rather tell you that on this page than surprise you with a tracking number from an airport you did not expect.

When we hold US stock, this page will say so and the delivery windows below will get shorter. We will not claim it before it is true.

Delivery windows

All times are business days and exclude weekends and US federal holidays.

| Stage | Time | |---|---| | Order processing | 1 to 2 business days | | Transit to your address | 10 to 18 business days | | Total, order to doorstep | 11 to 20 business days |

In calendar terms that is roughly two to four weeks.

Most orders land near the middle of that range. Customs inspection, carrier backlogs and severe weather can push an individual order to the long end, and we have no ability to speed a package up once it is in the international network.

If your order has not arrived 25 business days after you placed it, email us and we will either refund you or send a replacement. Your choice, no argument.

Shipping cost

Standard shipping is free on every US order. There is no minimum.

We do not offer an expedited option. On this supply chain, paying more would not meaningfully change the delivery date, so selling you a faster tier would be selling you nothing.

Import duties and taxes

The price you see at checkout is the price you pay. We handle and pay any import duties, tariffs and customs fees on the shipment. You will not be asked for money by the carrier at delivery.

If a carrier ever does contact you asking for a payment on an Uprite order, do not pay it. Forward it to us and we will resolve it.

Where we ship

We ship to all 50 US states, plus DC.

We currently do not ship to:

• PO boxes
• APO, FPO and DPO addresses
• Countries outside the United States

Tracking

You get a tracking number by email when the package leaves the supplier, usually within 1 to 2 business days of ordering.

Two honest notes about international tracking:

• Tracking often shows nothing for the first 3 to 5 days while the parcel is consolidated. This is normal and does not mean your order is lost.
• The tracking number changes hands when the parcel reaches the US carrier. The link we send you follows it the whole way.

Wrong address

We can change a shipping address only before the parcel is dispatched. Email us the moment you notice and we will try.

Once it has shipped, we cannot reroute it. If it comes back to us as undeliverable, we refund you in full or resend to the corrected address, whichever you prefer.

Damaged in transit

Photograph the box and the cushion and email us within 14 days of delivery. We ship a replacement and we do not ask you to send the damaged one back. See the Refund and Returns policy for the full terms.

Lost packages

If tracking stops moving for 10 business days, treat it as lost and email us. We do not make you open a carrier claim. We refund or replace and we chase the carrier ourselves.

Questions

support@useuprite.com. We answer within one business day, Monday to Friday.