Refunds and Returns
Last updated: July 27, 2026
The short version
You get 90 nights to decide. If the cushion is not right, tell us and we will refund you in full. You do not need to explain why.
The 90-night trial
Your trial starts the day your order is delivered, not the day you order it. You have 90 nights from delivery to request a return.
We ask you to sit on it for at least two weeks before you decide. A lumbar support holds your back in a position it has probably not been held in for years, and the first few days can feel like too much. That is normal and it is the single most common reason people return a cushion they would have kept. Two weeks, then decide.
If you decide at night 3 instead, that is fine too. The window is 90 nights either way.
How to start a return
Email support@useuprite.com with your order number. You do not need a reason, a photo, or a phone call.
We will reply within one business day with a return authorization and shipping instructions.
Return shipping
Return shipping is on us. We email you a prepaid return label. Print it, tape it to the box, drop it off. You are not charged for the return and there is no restocking fee.
Refunds
Once your return is scanned by the carrier, we issue the refund. You do not wait for the package to reach us.
Refunds go back to the original payment method. Your bank or card issuer controls how fast it appears on your statement, which is typically 5 to 10 business days and is outside our control.
We refund the full price you paid, including any shipping you paid at checkout.
Lifetime replacement
If the height adjustment mechanism, the shell, the strap or the buckle fails in normal use, we replace the cushion. No time limit, for as long as you own it and you are the original purchaser.
What this covers: parts that break, crack, seize or stop holding position under normal seated use.
What this does not cover: normal cosmetic wear, staining, cuts, pet damage, use as a car seat when the product was sold for a desk chair and vice versa, and units bought from anyone other than us.
To claim, email support@useuprite.com with your order number and a photo of the fault. We do not ask you to ship the failed unit back.
Condition of returned items
Send it back in whatever condition 90 nights of real use left it in. We expect a used cushion. You do not need the original box, and you do not need to clean it first.
We cannot accept returns that have been cut, burned, or damaged in a way that is not ordinary use.
What we cannot refund
- Orders placed more than 90 nights before the return request.
- Products bought from a third party marketplace or reseller. Uprite is sold here only. If you bought it somewhere else, that seller handles your return.
- Gift cards, if we ever sell them.
Damaged or wrong item
If your order arrives damaged, or it is not what you ordered, email support@useuprite.com within 14 days of delivery with a photo. We ship a replacement immediately and we do not ask for the damaged unit back. You do not pay anything.
Order cancellations
If you email us before your order ships, we cancel it and refund you in full, same day. Once a tracking number has been issued, we can no longer stop the package, so treat it as a return under the 90-night trial instead.
Address for returns
Jekerstraat 19, 4105 ZD Culemborg, Netherlands
Questions
support@useuprite.com. We answer within one business day, Monday to Friday.