Contact Us
We are a small operation and email is the fastest way to reach a person who can actually fix something. There is no phone tree and no chatbot.
support@useuprite.com
We reply within one business day, Monday to Friday, excluding US federal holidays. If you write to us over a weekend you will hear back on Monday.
If you have not heard from us in two business days, we did not get your message. Send it again, or check your spam folder for our reply.
What to include
You will get a faster answer if you include:
- Your order number, if you have one. It starts with #.
- The email address you used at checkout, if it is different from the one you are writing from.
- For a damaged or faulty item, a photo. It saves an entire round trip.
What we can help with
| You want to | What happens | |---|---| | Change or cancel an order | Email us before it ships and we will do it same day. See the Shipping policy. | | Start a return | Email your order number. No reason needed. See the Refund and Returns policy. | | Track an order that has gone quiet | Send the order number and we will chase the carrier ourselves. | | Ask whether it fits your chair | Send a photo of the chair. We will tell you honestly, including when the answer is no. | | Report a fault | Photo plus order number. | | A privacy request | Subject line "Privacy Request". See the Privacy policy. | | Press, wholesale or partnership | Same address. Put the topic in the subject line. |
What we cannot help with
We cannot give medical advice. If your back is telling you something that a cushion is not the answer to, talk to a clinician. We would rather say that than sell you something.
Business details
Uprite, a trading name of Hamza Erdem Turfanda Jekerstraat 19, 4105 ZD Culemborg, Netherlands United States
Hours
Monday to Friday, 9am to 5pm Central European Time. Closed weekends and US federal holidays.